33 bat's Privacy Policy

This privacy policy ("Policy") applies to every user of the 33 bat platform. When you open an account on 33 bat, log in, place a bet or take part in casino games, we collect certain information to ensure a secure and transparent service. The purpose of this policy is to clearly inform you of how that information is used and what your rights are.

Reading our Terms and Conditions together with this privacy policy will give you a full understanding of the complete service framework of 33 bat. If you have any questions, contact our 24/7 live chat support in Bengali.

Two types of information are collected to provide the 33 bat service — information you provide directly and information collected automatically.

1.1 Information You Provide

During registration and account management, we collect the following information:

• Full name, date of birth and nationality
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information related to deposits and withdrawals (bKash, Nagad, Rocket or bank transfer)
• Documents submitted for identity verification (national ID or passport details)

1.2 Automatically Collected Information

When you use our site or mobile app, the following information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Time of site access, duration and page visit details
• Cookies and session data (see the cookies section below for details)
• Transaction history of betting and gaming activity

33 bat uses collected information only for the purposes listed below:

• Account management: To handle registration, verify logins and ensure account security.
• Service delivery: To process deposits, withdrawals and bonuses, and to manage gaming sessions.
• Identity verification: To complete the KYC (Know Your Customer) process and prevent fraudulent activity.
• Customer support: To resolve your issues via live chat or email.
• Responsible gaming: To detect unusual or concerning betting behaviour and take necessary action.
• System improvement: To analyse data in order to improve platform performance and user experience.
• Legal obligations: To retain information in order to comply with applicable laws and regulations.

We never sell your information to advertisers or third-party commercial organisations.

In certain circumstances, 33 bat may share your information with third parties. However, this is done only for limited and defined purposes:

3.1 Service Partners

For payment processing, we work with bKash, Nagad, Rocket and designated banking services. Only the minimum information required to complete a transaction is sent to these partners.

3.2 Technology and Analytics Services

To monitor site performance and ensure security, we use the services of trusted technology providers. These providers are bound to follow our policy.

3.3 Legal Requirements

In response to a valid order or request from a competent legal authority, we may be required to disclose necessary information. In such cases, only the requested information will be provided.

Cookies are used on the 33 bat website and mobile platform. Cookies are small data files stored in your browser or on your device.

4.1 Cookies We Use

• Essential cookies: Required to keep login sessions active and ensure account security.
• Functional cookies: To remember your language preference, approved settings and customisation.
• Analytics cookies: To collect site usage statistics and improve the service.

4.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and payments.

33 bat uses industry-standard security technology to protect your information. Security measures include:

• SSL/TLS encryption — all data entering and leaving the site is encrypted.
• Sensitive data stored on servers (such as passwords) is hashed.
• Regular security reviews and vulnerability checks are conducted.
• Access controls — only authorised staff can access specific information.
• Two-Factor Authentication is available.

5.1 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, transaction-related information may be kept for a defined period for legal purposes. Once the required period ends, information is securely deleted or anonymised.

5.2 In the Event of a Data Breach

If a data security breach is detected, 33 bat will act promptly and notify the affected users in a timely manner.

Every user registered with 33 bat has the following rights regarding their own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of inaccurate or outdated information.
• Right to erasure: Under certain conditions, you can request deletion of your information (this does not apply where legal retention obligations exist).
• Right to restrict processing: In specific circumstances, you can request that use of your information be limited.
• Right to close account: You can request to close your account at any time.

To exercise these rights, contact our support team via live chat or email. We will respond within 30 working days.

33 bat strictly follows a 21+ age policy. Our service is only for users aged 21 or above.

We verify age at the time of registration. If someone registers using false information, their account may be cancelled at any time. Information of anyone under 21 is not knowingly collected. To learn more, see our Responsible Gaming policy.

33 bat uses reliable server infrastructure to serve users in Bangladesh. For technical reasons, data may sometimes be processed on servers located in other countries. In such cases, the same standard of data protection is maintained — no compromise is made.

33 bat reserves the right to amend this privacy policy as needed. Users will be notified of significant changes via email or through the site.

If you continue to use the site after a change, you will be considered to have agreed to the updated policy. You are therefore advised to check this page regularly.

If you have any questions, suggestions or complaints about this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

For answers to general questions about our site, visit the Frequently Asked Questions (FAQ) section, where detailed answers to many questions about accounts, payments and bonuses are provided.